Customer Service in the Age of the Internet
Welcome to the all new Gray Trucking Website. Home of 7 day a week, 24 hours a day, 365 days per year, guaranteed same day delivery service.
This year is my 30th year working in the family business. Many things have changed in those 30 years, especially in the way we communicate with our customers, employees and the world in general. When I first started working here, everyone was given a $5.00 roll of dimes each week so we could call in from any of the lovely, clean and conveniently located telephones in the Philadelphia area. We were one of the first trucking companies in the area to install 2 way radios in our vehicles giving us a huge competitive advantage. Next was the cell phone which we started using as a service improvement tool back in 1987 when a typical cell call was a dollar per minute. More recently we have added GPS tracking technology where we can communicate via the internet with our drivers while having precise tracking and locating ability, all in the name of maintaining and improving customer service while reducing our cost to serve you.
The more things change though, the more they stay the same, you can still call and speak directly to a customer service representative and get quick, accurate information to help you move your shipment anywhere in the Northeast damage free and on time. Give us a try, you will not be disappointed.
Talk to you soon - Bob Gray
Tags: Bob Gray, customer service, expedited freight, gps, Gray Trucking, Philadelphia, trucking companies
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